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FAQs

 

What are the conditions to return a product?

Please read the details below in order to assess if you qualify for a return. Please notify our customer support team at 0330-3255832 within 7 days after delivery of the parcel for returns. After this period, we will not be able to accept any return claims. Follow the steps stated for hassle free returns.

    What are the conditions for returning an item and what is the procedure?

    GENERAL MERCHANDISE

    What is the reason for my complaint?

    What are the conditions for returning the item?

    How long after delivery can I submit my claim and what do I do?

    What do I get and when?

    Item is not the one ordered or is not as advertised

    • Items must be in original condition and sealed.
    • Items must not be used
    • Items must include all packaging and accessories(including warranty cards, manuals, certificates of authenticity, tags, etc)

    1. You can initiate the claim to return the items within 7 days of delivery of the items.

    A full refund in the form of:

    • Voucher: 1-2 business days
    • Bank transfer or cheque: 4-5business days
    • Credit card reversal: 4-5 business days

    Item is defective, counterfeit or damaged at the time of delivery

    • Item must be in original condition
    • Item must include all packaging and accessories(including warranty cards, manuals , certificates of authenticity, tags, etc)

    Return criteria for Uniform and Books is as below:

    Uniform & Books

    What is the reason for my complaint?

    What are the conditions for returning the item?

    How long after delivery can I submit my claim and what do I do?

    What do I get and when?

    You changed your mind or don’t like the item

    • Item must be in original condition
    • Item must not be used
    • Item must include all packaging, accessories or tags.

    -Books must be undamaged in original condition and free of marks and writings

    1. 7 days to call Customer Service 2. Call Customer Service to schedule a pick-up or drop-off 3. Fill the return form

    A full refund in the form of:

    • Voucher: 1-2 business days
    • Bank transfer or cheque: 3-4 business days
    • Credit card reversal: 3-4 business days

    Item is not the one ordered or is not as advertised

    Item is defective, counterfeit or damaged at the time of delivery

    You will be required to send back the complete contents of the parcel that was received, including any promotional material. Otherwise, the claim will be unvalidated.

      What are the products that I cannot return?

      The following products cannot be returned: 1. Underwear or swimwear. 2. Items which show signs of use after being opened such as diaries, notebooks, copy paper etc.

      How to request a return?

      You can initiate a request to return the items by calling at our customer support number: 0330-3255832 or by emailing us at support@tariqbooks.com. Please include all the evidence, including pictures, order number, the reason for return. Our customer service team will also require details for the drop-off of your items and the refund method that you would like.

      How do I send my product to Tariq Books?

      Our customer service will arrange for our courier partners to pick-up the product, free of shipping costs. In case our customer service cannot organize the retrieval, we will kindly re-direct you to another service provider, and will give you the necessary details to send the item back to us free of shipping costs.

      Once my product is received by Tariq Books, what is the next step?

      Your product will go through a quality check ensuring all the conditions are met to qualify for a return.

      How long does the validation process for the refund take?

      This quality evaluation process can take about 2-3 working days. Our customer support team will get in touch with you once its done to communicate the way forward.

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      HERE TO HELP

      Have a question? You may find an answer in our FAQs.
      But you can also contact us:

      Customer Services

      Call Us: 800-123-4567

      Mon-Fri: 9:00 am - 6:00 pm
      Sat: 9:00 am - 4:00 pm
      Sun: 9:00 am - 2:00 pm

      Send us an email

      SHIPPING

      Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

      PAYMENTS
      Accepts the following payment methods:

      Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

      PayPal: Shop easily online without having to enter your credit card details on the website.

      RETURN POLICY

      You can return any item purchased on Shella within 20 days of the delivery date.

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      Size Guide

      This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

      WOMEN'S APPAREL SIZING

      INTERNATIONAL XS S M L XL XXL XXXL
      EUROPE 32 34 36 38 40 42 44
      US 0 2 4 6 8 10 12
      CHEST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
      CHEST FIT (CM) 716 76 81 86 91.5 96.5 101.1
      WAIST FIR (INCHES) 21" 23" 25" 27" 29" 31" 33"
      WAIST FIR (CM) 53.5 58.5 63.5 68.5 74 79 84
      HIPS FIR (INCHES) 33" 34" 36" 38" 40" 42" 44"
      HIPS FIR (CM) 81.5 86.5 91.5 96.5 101 106.5 111.5
      SKORT LENGTHS (SM) 36.5 38 39.5 41 42.5 44 45.5

      MEN'S APPAREL SIZING

      INTERNATIONAL XS S M L XL XXL XXXL
      EUROPE 32 34 36 38 40 42 44
      US 0 2 4 6 8 10 12
      CHEST FIT (INCHES) 33-35" 36-38" 39-41" 42-44" 45-47" 48-50" 51-53"
      CHEST FIT (CM) 84-89 91-97 88-104 107-112 114-119 122-127 129-134
      WAIST FIR (INCHES) 28" 30" 32" 34" 36" 38" 40"
      WAIST FIR (CM) 71 76 81 86 91.5 96.5 101.5
      SKORT LENGTHS (SM) 76 77.5 79 81 82.5 84 85.5

      Shipping

      • Complimentary ground shipping within 1 to 7 business days
      • In-store collection available within 1 to 7 business days
      • Next-day and Express delivery options also available
      • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
      • See the delivery FAQs for details on shipping methods, costs and delivery times

      Returns And Exchanges

      • Easy and complimentary, within 14 days
      • See conditions and procedure in our return FAQs

      WISH LIST AND COMPARE

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